Reference

Terms & Conditions That Govern Your igm 274 Account

These Terms & Conditions set out the rights, obligations, and boundaries that apply every time you access igm 274 — covering account registration, deposit methods including DANA, OVO…

Account Eligibility RulesDANA, OVO, GoPay & QRIS Deposit TermsWithdrawal Processing ConditionsDispute Resolution ProcessAccount Suspension Policy
igm 274 Terms & Conditions That Govern Your igm 274 Account
HUBUNGI KAMI

Reach Us With Any Terms Query

If any clause in these Terms & Conditions is unclear, or if you believe your account has been actioned incorrectly under them, our support team is available to clarify and assist.

Live Chat — 24/7 Our live chat channel is open every hour of every day. Start a chat directly from your account dashboard and reference the specific clause or transaction you need clarified. Average first response is under two minutes.
Email Support For formal terms disputes or written records of our responses, email us at the address listed in your account settings. We aim to reply within one business day with a full written explanation of the relevant clause.
Account Dashboard — Terms Centre The Terms Centre inside your account dashboard shows the current version of these terms, your acceptance date, and a log of any amendments sent to your registered email address since you joined.
KEAMANAN DAN TRANSPARANSI

How igm 274 Handles Your Account Under These Terms

We apply these Terms & Conditions consistently and transparently across every account. The six points below explain how we manage account data, handle cookies, secure your login, retain records, and process requests…

Data Handling

Account data you provide during registration — including your name, email, and payment details for DANA, OVO, or GoPay — is stored securely and used solely for account operation, verification, and Terms & Conditions compliance. We do not sell personal data.

Cookie Policy

igm 274 uses session and preference cookies to maintain your login state and remember your deposit method choice between DANA, OVO, GoPay, and QRIS. You can manage cookie preferences via your browser settings at any time without affecting core account access.

Account Security

Your account is protected by password hashing and two-factor authentication, which we encourage you to activate via the Security section of your dashboard. Suspicious login attempts trigger an automatic lock and an alert to your registered email address.

Data Retention

We retain account records, transaction logs, and communication history for a minimum period required by applicable regulations. After that period, data is anonymised or deleted. You may request a copy of your retained data at any time through live chat.

Who to Contact for Changes

To request changes to your registered details — such as your email address, linked payment method, or password — navigate to Account Settings in your dashboard or contact support via live chat with your account ID ready.

Account Closure Requests

If you wish to close your account under these Terms & Conditions, submit a written request via the email support channel. We process closure requests within three business days; any pending balance is returned via your last verified payment method.

Your Terms & Conditions Questions Answered

The questions below cover what Indonesia account holders ask most often about these Terms & Conditions — from how amendments are communicated, to what happens when a QRIS payment is disputed, to how you can request your personal data. Each answer reflects the actual process we follow, not a generic policy statement.

We send an email to your registered address every time these terms are amended. The update is also logged with a timestamp in your account's Terms Centre inside the dashboard, so you always have a record of what changed and when.

The core terms apply equally to all accounts, but specific clauses covering transaction limits, processing times, and dispute windows vary by payment method — DANA, OVO, GoPay, and QRIS each have their own sub-conditions detailed in the Payments section of these terms.

Report the missing deposit to live chat within 24 hours and provide the transaction reference from your DANA or OVO app. We investigate within one business day and credit any confirmed missing funds back to your account balance without deduction.

Yes. Under these terms, we may suspend an account if we detect a breach of the rules covering account use, identity verification, or payment integrity. You will receive written notice to your registered email address with the reason and any steps to appeal.

Start a live chat session or email us through the support channel listed in your account settings. Quote your account ID and confirm your identity. We will compile and send your data summary within five business days of verification being complete.

Submit your dispute in writing via email support, referencing the withdrawal ID and the specific clause you believe was applied incorrectly. Our compliance team reviews all written disputes and responds with a full explanation within three business days.

Access and eligibility depend on local law in your specific region. We encourage you to confirm that using this platform is permitted where you are located before completing registration or making any deposit via QRIS, GoPay, or other supported rails.